Per una volta, qualcosa dell’italietta sembra ben impressionare l’Economist.
For a start, the door is to be open more often. Since October 17th, some Capitalia branches have been open at lunchtime and they are beginning to be open on Saturday too.That is hardly worth noting in many other countries, but it is something of a revolution in Italy. Customers are greeted by an employee who points them in the right direction?again, quite a departure for Italians.
The real change, though, is what takes place inside the branch. Since October 24th, a host of third-party partners are supposed to be providing non-banking services. Lottomatica, the lottery operator, is to help with payments of fines, television-licence fees, road taxes, utility bills and other transactions. The national pension association is to sort out pensioners’ problems and fiscal advisers are to help with taxes. Notaries provide signature-authentication and other services. Chambers of commerce are on hand to assist small entrepreneurs with daunting paperwork. And the Fondazione Umberto Veronesi, a not-for-profit foundation for scientific research, is advising on health matters.